Terms of Sale


These conditions are applicable to all sales made with the La Mascotte hotel, 26 av Marie Luise 44500 La Baule, (with the exception of group bookings). Consequently, the customer acknowledges having read these general conditions of sale and undertakes to respect them.

These conditions of sale are modifiable at any time, and the conditions applicable will be those in effect on the date when the booking will be made.


 Arriving time

The rooms are available from 3 pm and must be returned at 11 am.

Reception is open from 8 am to 9 pm. For late arrivals please call us the day of your arrival and we will give you instructions how to enter the hotel.




The prices shown are in € uro and all taxes included, and include VAT on the day of booking. Any change in the applicable rate, or any change or introduction of new legal taxes introduced by the competent authorities, will automatically be reflected on the prices indicated on the invoice date.

Rates are per room for the number of people indicated and for the selected period and do not include services (unless otherwise stated)

The city tax of 1.04 € per day and per person (over 18 years) is not included in the price and must be paid directly on site.

Some services may be subject to a surcharge and are subject to change without notice, in no way binding on the hotel.

No stay booked before the establishment of a promotional offer will be refunded, even partial.




Reservations can be made on the website http://www.la-baule-hotel.com/, by telephone, by e-mail hotel.la.mascotte@orange.fr or by post.

The reservation will be effective only if the customer either gives a credit card number with validity date or by deposit, and after receiving a detailed booking confirmation.

All services will be paid directly in the hotel (exceptions for prepaid reservations at the time of booking).

The hotel reserves the right to refuse any reservation in case the credit card number is incorrect or the reservation is incomplete.

Reservations of whatever origin will be payable in € uro only.

Hotel La Mascotte accepts the following credit cards: Visa, Mastercard and American Express, and has a secure reservation system (SSL) that protects and encrypts all sensitive data sent to the reservation in order to prevent any disclosure to a third party .

Upon registration of the reservation, a debit authorization of the credit card will be made. This will be done for informational purposes, and will in no case be a debit of the account except in the following cases:

- "non-cancellable- non-refundable" promotional offer.

- If the credit card is valid before the date of arrival.

The customer is solely responsible for his choice of services and their suitability to his needs, so that the responsibility of LA Mascotte can not be sought in this respect.




Force majeure means any event outside the parties which is unpredictable and insurmountable and which prevents the client from making the trip, to perform all or part of the obligations laid down in the contract. This will apply in particular to the strike of means of transport, hotel staff, governmental or public riots.




Any modification or cancellation of the reservation must be the subject of a request by email to hotel.la.mascotte@orange.fr or by telephone at +332 40 60 26 55.

The request will not become effective until the hotel La Mascotte has confirmed its acceptance by mail.

In case of modification or cancellation of stay, the following conditions apply: free 72 hours before your arrival for stays of less than 4 nights.

Late Cancellation Penalties: The first night will be charged.

Free cancellation 7 days before arrival for stays of more than 4 nights. Late Cancellation Penalties: 30% of the stay will be charged. In case of no show on the day of arrival, your credit card will be debited with the full amount of the stay. Any stay begun is entirely due.

For reservations made via the website of our partners, the cancellation must be made via this site. The cancellation policy that applies is then partner specific and may be different from the hotel La Mascotte.

In case of an extended stay, the client must inform the reception of the hotel at 10 am at the latest on the day of the planned departure, in order to know the availabilities.




The child breakfast rate applies to children under 12 years of age.

For safety and hygiene reasons, our friends pets are not allowed in the restaurant and the breakfast room

The rooms are available from 3 pm and must be freed at 11 am on the day of departure. A surcharge may be charged for non-compliance with the maximum departure time. In case of arrival after 8 pm, the reception must be informed.

The guest accepts and agrees to use the room as a family man. Any behavior contrary to good morals and public order will cause the hotelier to ask the customer to leave the establishment without any compensation and without any refund if a settlement has already been made.





In the event of unavailability of the hotel La Mascotte or in case of force majeure, the latter reserves the possibility of having totally or partially accommodate the client in a hotel of equivalent or superior category, offering services of the same nature. The transfer will then be at the expense of the hotelier who can not be sought in payment of any additional compensation.





Any complaint must be addressed to Hotel La Mascotte by registered letter with the notice of receipt, within 15 days of the departure of the stay subject to the said complaint. After this deadline, no complaint can be taken into account.





In accordance with Law 78-17, known as data processing and freedoms, customers are advised that their reservation is the subject of a computerized nominative treatment. The users have a right of access and rectification of the data entered, which is exercised at the head office: SAS LA MASCOTTE 26 av marie louise 44500 La Baule. It is specified that this information is not communicated to third parties.

Hotel La Mascotte offers wireless internet access. The user client undertakes that the computer resources available to him shall not be used in any way for the purpose of the reproduction, representation, making available or communication to the public of works or objects protected by a Copyright, by a neighboring right such as texts, photographs, audiovisual musical works, software and video games, without the authorization of the holders of the rights provided for in Book I and II of the Intellectual Property Code when this authorization is granted. required.





The hotel declines all responsibility in the event of theft, loss, degradation of belongings belonging to customers during their stay.

The customer shall be held liable for any damage, degradation or vandalism that may occur as a result of the occupancy of the premises and / or the fact of the participants and / or the staff for whom he is responsible, Movable, decoration and real estate belonging or not belonging to the hotel. As a result, the Hotel Mascotte can ask the customer to leave the establishment without any compensation and without any refund of the stay in progress, and to reimburse the damages caused by these acts.




These General Terms and Conditions of Sale are governed by French law. This is true of substantive rules as well as rules of form. Disputes shall be within the exclusive jurisdiction of the French courts.





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Hôtel La mascotte & Restaurant Bellis Garden 26 avenue Marie Louise 44500 la Baule Tel hôtel: 0240602655 Tel restaurant : 0240232423 hôtel: mascotte@la-baule-hotel.com restaurant: restaurant@bellis-garden.com



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